General Terms and Conditions of Use for Sengo
--- Version 02nd of July 2026 ---
1. Identification of the App and related Services
Tech.Ser S.r.l., headquartered at Via Velletri no. 40, 00198, Rome (hereinafter, the Company), has designed, developed, and launched the mobile App named “Sengo,” identified by the trademark “Sengo” (hereinafter, the App), which it owns exclusively.
The App can be accessed at the domain name www.sengo.it as well as through the mobile application of the same name, available on major app stores (Google Play/App Store).
To facilitate the operation of the App, the Company has established the following email addresses as official contact channels for specific user needs:
• info@sengo.it (general information and related communication);
• assistenza@sengo.it (accessible within the App for technical support and assistance requests);
• privacy@sengo.it (privacy-related matters);
• reclami@sengo.it (complaints, as provided by these Terms);
• pagamenti@sengo.it (payments-related matter, Subject solely to the provisions set forth in these General Terms and Conditions).
⦁ eventsupport@sengo.it (accessible within the App for reporting issues with an event);
⦁ csam@sengo.it (accessible within the App for reporting issues with Child Safety);
⦁ banned@sengo.it (accessible within the App for specific requests concerning information submitted by banned users);
⦁ diventapartner@sengo.it (partnership-related matters).
These Terms, together with the Privacy Policy and the Cookie Policy, govern the relationships related to the service offered by Sengo to Users.
By accessing or using the App, the User accepts, without modification, the terms of these General Terms and Conditions of Use, the Privacy Policy, and the Cookie Policy, which together constitute an integral and inseparable part of the agreement. By doing so, the User enters into a binding contract with the Company, which governs the use of the App and any relationships between the User, the Company, other Users, and third parties.
Users who do not accept these Terms must refrain from using the App.
In case of disagreement with any term or condition, or any subsequent modification thereof, or if the User is dissatisfied with their experience on “Sengo,” the User has the right/obligation/duty to immediately cease using Sengo. Consequently, the User cannot raise any claim should they continue to use the App despite disagreement and/or dissatisfaction.
These Terms and Conditions of Use, the Privacy Policy, and the Cookie Policy are accepted prior to the first access through a "Point & Click" method (i.e., a “clickwrap agreement”, where the User consents by clicking a button and/or ticking a box, thereby declaring their acceptance of the proposed terms and conditions, including expressly those clauses requiring such acknowledgment). The User acknowledges the validity and binding nature of this acceptance method, which effectively establishes a contract between the User and the Company.
2. Definitions
- “General Terms and Conditions”, also referred to individually as “Terms” and “Conditions”: the provisions set forth in this document, which are fully binding between the Company and the User.
- “App” and/or “Sengo” and/or “Sengo”: the domain www.sengo.it and all its content, including any subdomains, URLs or portions thereof, and the mobile application developed by Tech.Ser s.r.l., available on the Apple and Google Play digital stores under the name “Sengo,” through which Users can create, promote, and participate in events.
- “Platform”: collectively, the App and the online intermediation services made available by the Company to allow Users to create, publish, promote, manage and/or book Events and to make and receive payments through third-party payment service providers.
- “Services”: the services offered by the App, including but not limited to the creation, management, and participation in Events.
- “Content”: any information, text, graphics, photos, videos, or other materials published by Users on the App in connection with Events.
- “Registration”: the process of creating a User account via email or social media, with simultaneous acceptance of the General Terms and Conditions of Use (which include the Privacy Policy and the Cookie Policy, forming an integral and inseparable part of the Terms) and related clauses, accessible by clicking a dedicated link before expressing acceptance through a Flag method and proceeding with account creation (“Point & Click”).
- “User”: any individual or legal entity that has completed the Registration process and accesses and uses the App’s services.
- “Consumer”: any natural person acting for purposes which are outside his or her trade, business, craft or profession, within the meaning of Italian Legislative Decree No. 206/2005 (the “Consumer Code”).
- “Creator”: a User who, assuming all related obligations and responsibilities, creates and manages an Event and who:
• for private activities, declares under their sole responsibility to have lawful access to a private venue suitable for hosting the specific Event created on the App;
• for public and/or publicly accessible activities, declares under their sole responsibility that they have fulfilled all legal requirements applicable within the EU and Italian law, including civil, criminal, and administrative regulations, as well as the provisions of the Consolidated Text of Laws on Public Security and any other regulations specifically applicable to the Event based on its location;
• in any event, declares, under their own responsibility, that they have, where required, secured from the competent Public Authorities any authorization and/or license and/or favourable opinion provided for by the applicable law and by Article 68 of the Consolidated Text of Laws on Public Security, with regard to the exercise of any activity connected to the created Event, or that they have, where required, provided all communications stipulated by the applicable law (i.e. mere communications, certified notifications of commencement of activity, and the acquisition of clearance from the Italian Society of Authors and Publishers – SIAE).
- “Professional Creator” or “Trader”: a Creator who, when creating one or more Events, acts for purposes relating to his or her trade, business, craft or profession and therefore qualifies as a “professional” within the meaning of the Consumer Code and as a “trader” within the meaning of Regulation (EU) 2022/2065.
- “Consumer Creator”: a Creator who creates Events acting for purposes which are outside his or her trade, business, craft or profession and who therefore does not qualify as Professional Creator.
- “Booking”: the activity of reserving one of the available spots at an Event, completed upon successful checkout.
- “Participation Request”: the activity of reserving one of the available spots at an Event, subject to prior approval by the Creator, and completed upon successful checkout.
- “Participant”: a User who has successfully completed the booking process for an Event (either Booking or Participation Request approved by the Creator).
- “Actual Participant”: a User who, after completing the booking process for an Event, has actually attended the Event or whose QR code has been validated by the Creator at the Event Check-in.
- “Event”: a specific activity, either public or private, created by a User (the “Creator”) and made available to other Users who may participate, either for free or for a fee, subject to the numerical limits set by the App or, if lower, by the Creator.
- “Free Event”: an Event for which the Participant is not required to pay any Event Fee, except for potential service fees (SengoFee) charged by the Company or fees related to the subscription of a Pro Plan (if available on the App).
- “Paid Event”: an Event for which the Participant shall pay to the Creator the Event Fee and to the Company the service fees, namely the SengoFee, as well as to Stripe the costs related to Stripe's payment processing service.
- “Ghost Event”: an Event that has not been cancelled and which, upon notification by the relevant Participants or due to technical discrepancies detected by the application, did not actually take place, and for which a sanction (warning, temporary ban, permanent ban) is imposed on the Creator and reimbursement of the costs incurred is provided to the Participants.
- “Fraudulent Event”: an Event in which the number of scanned Event QR codes is significantly lower than the expected number of participants, giving rise to the suspicion that the Event did not actually take place; the Creator will receive payment/credit only for those participants whose Event QR code was scanned.
- “Event Fee”: the amount charged by the Creator to Participants as a reimbursement for organizing, managing, and conducting the Event, or as the unit price for attending the Event.
- “SengoFee”: the service fee charged by the Company to the User for creating or participating in an Event, except as otherwise provided under a Pro Plan subscription (if available on the App).
- “Stripe Payment Processing Fees”: fees, unrelated to the SengoFee and external, incurred for using the payment processing services provided by Stripe.
- “Pro Plan”: a daily, weekly, monthly, semi-annual, or annual subscription plan, as available on the App, that allows Users to create and participate in unlimited Events during the subscription period, except for SengoFee payment for participation in Paid Events.
- “Event QR Code”: a unique code generated by the App to enable a Participant’s attendace to an Event.
- “Event Check-in”: the activity of validating Participant’s attendace in an Event by scanning the relevant Event QR Code, conducted by the Creator.
- “Personal Data”: all personal information related to each User, including name, address, and phone number, as collected through the App.
The above definitions constitute an integral and operative part of these Terms.
The above definitions may adapt to the appropriate grammatical category and gender as required, ensuring their meaning remains intact. Feminine definitions include masculine and other genders recognized by applicable laws, and vice versa. Similarly, singular definitions include plural, and vice versa.
3. Description of Services
Sengo is a mobile App that allows Users to create Events within the EU, explore Events already created by other Users, and participate in available Events either upon simple request or prior approval.
The use of the App is restricted to Adult Users only (18+).
Once the account is created and the profile is completed, the User can choose whether to create an Event or to participate in an Event already created by a Creator.
Creators, using Sengo, can create, promote, and manage Events—whether public or private, freely accessible or accessible upon approval, free or paid, and with or without profit motives—by defining all necessary details, such as date, time, location, Event Fee, etc. Participants can browse and book Events of interest, paying the Event Fee (if applicable) through the service offered by Stripe, reachable through the App, thereby enabling them to participate in educational or entertaining activities, enjoy new experiences, and make new connections.
The App provides Users with the ability to create and manage Events and to participate in Events.
Sengo allows Users to search for Events that best match their interests and are closest to them via geolocation, the App will access the User’s location exclusively for identifying locations using Google Places API, and The User's location will not be stored in the Company’s systems or shared with third parties.
Users can use the App for free or subscribe to one of the available Pro Plans offered through the App, under the cost and validity conditions indicated at the time of the offer/subscription (daily, weekly, monthly, semi-annual, or annual).
Free Users may:
Users subscribing to one of the available Pro Plans, during the validity period of their subscription, may:
Participation in a Paid Event is always subject to (i) payment of a SengoFee determined by the App, which covers service costs (including both internal and potential third-party fees) and (ii) payment of the Stripe Payment Processing Fees.
The App is accessible to Users worldwide, but Events can only be held within the EU territory.
Without prejudice to Article 8 below, the Company makes the Platform available to Users as an information society service and hosting provider, within the meaning of the applicable law, including Regulation (EU) 2022/2065 (the “Digital Services Act”). Unless explicitly stated otherwise in the description of a specific Event, the Company does not act as organiser, seller or provider of the Events published on the Platform.
4. Registration and Account Management *
Users are required to register on the App by providing truthful and complete information and agree to provide personal data and information requested for identity verification.
In order to register for Sengo, each User must first create a User Account via an e-mail address or social profile, providing the personal data requested by the Application and accepting this document, namely the General Terms and Conditions of Use for Sengo (accessible by clicking the dedicated link before expressing the corresponding acceptance), and the individual clauses subject to specific approval, through the Flag method and by inputting to proceed with account creation (Point&Click). By creating the User Account, Users certify that they are at least 18 years old at the time of their registration and enter into a clickwrap agreement, that is, a binding contract with the Company, in written form and intended to regulate the User’s use of the Application and any relationship between the User, the Company, other Users, and any third parties.
Registration can be completed using an email address or a social media profile.
In case of Email Registration, the User must provide a valid email address, which will be verified through a confirmation email and verification request. During registration, the User will be asked if they wish to subscribe to the Sengo newsletter.
In the case of registration via social media, the User authorizes Sengo to access the personal data of the User’s account on the chosen social platform, based on the applicable terms of use of such platforms. The App, in particular, offers the possibility to access via the User’s Apple ID or Google Account. The use of these access methods is implicitly subject to the terms of service of Apple Inc. and Google LLC. By choosing to access with one of these methods, the User confirms that they have previously accepted the terms of service and privacy policies of the aforementioned companies and authorizes the Company to receive the User’s profile data (such as name, email address, etc.), in accordance with such terms and privacy policies. Users may revoke access and request the deletion of the data associated with their account through the app settings or by sending a request to privacy@sengo.it. Whatever the chosen registration method, the User, in order to complete the process and access the Application, must provide the following mandatory information:
Where a User intends to use the Application in order to create Events in the course of his or her trade, business, craft or profession, the User shall indicate this during registration or, in any event, before creating the first Event and shall be qualified as a Professional Creator for the purposes of these Terms. In such case, in addition to the data referred to above, the Professional Creator shall provide, in a complete, truthful and up-to-date manner, at least the following information:
Users can optionally provide a photo.
The Username will identify the User as the individual associated with activities performed on the App. Authentication credentials are personal, confidential, and non-transferable.
Sengo, at the time of registration or at any later time, and in any event before permitting the creation of new Events or participation in already available Events, verifies the information provided by the User at the time of Account creation and requests the User to indicate and/or verify their identifying data, including a valid identification document and a tax identification code.
In the case of a Professional Creator, the Company may request suitable documentation supporting the information provided pursuant to the previous paragraph and may suspend or limit the User Account, as well as prevent the creation or continuation of Events, if such information is not provided, is incomplete or is unreliable or not duly updated.
Users must not provide false or incorrect information. The Company is not liable for any inaccuracies—whether unintentional, negligent, or intentional—in the information provided by Users. Users agree to indemnify and hold the Company harmless from any damages or liabilities arising directly or indirectly from the use of false or incorrect data.
Each User agrees to use only one account associated with their personal or professional identity.
Under no circumstances may a User utilize another person’s account.
Users are responsible for maintaining the security of their credentials and must report any unauthorized access to the App immediately.
The creation or use of multiple/new account Under the same identity, or the use of third-party accounts, may result in the immediate and indefinite suspension or permanent deletion of the User’s accounts.
Users are required to comply at all times with all applicable laws, these General Terms and Conditions, any specific rules set by Creators for individual Events, provided they do not conflict with Previously cited sources of law, and all other obligations under current regulations, as well as basic social and community interaction norms.
Users may request the deletion of their account at any time, which will result in the removal of personal data in compliance with privacy laws.
The Company reserves the right to suspend or delete an account in cases of violations of the Terms and Conditions, fraudulent activity, or behaviour that contravenes applicable laws.
Users acknowledge that the Company may, at its sole discretion, suspend or terminate their right to use the App. The Company reserves the right to issue warnings, suspend, ban, or delete a User’s account as deemed appropriate.
In severe or necessary cases, the Company may pursue legal action or file complaints with judicial authorities.
Any use of the Application for the sexual abuse or exploitation of minors is expressly prohibited; any content and/or any inappropriate and/or reportable conduct will be reported to the competent authorities.
The User specifically acknowledges and agrees that the Company may suspend or terminate their use of the App in the following cases:
Users also acknowledge that the Company may discontinue the operation of the App at any time and that no legitimate interest and/or right to the continuation of its operation can be asserted by the User. Users waive any claims or rights regarding the continued operation of the App.
In the event of service discontinuation, Users will be notified at least 15 days in advance and given the opportunity to export their personal data. Data export requests can be sent via email to banned@sengo.it. The Company will process these requests within 30 days.
Users accept that the Company may update, modify, or replace technical elements of the App or change its scope as deemed necessary.
5. Duration, Withdrawal, and Modifications *
These Terms apply to the User each time they access the App and remain valid until the User’s account or the Terms themselves are terminated. The Terms continue to govern activities carried out by the User on the App before withdrawal.
In accordance with Directive 2011/83/EU and Article 52 of del D. Lgs. 2005, n. 206 (Consumer Code), the User has the right to withdraw within 14 days from the creation of their User Account. However, since Sengo provides a digital content service on a non-material medium that begins immediately upon the User’s registration, pursuant to Article 59(1) of D. Lgs. 2005, n. 206 (Consumer Code), the right of withdrawal as described above does not apply.
By accessing the App and using the Service, the User explicitly consents to the immediate activation of the services upon the creation of their User Account. Consequently, the User accepts the loss of their right of withdrawal as described above, while retaining the broader right to cease using the App at any time, with no entitlement to a refund for any amounts paid.
The User acknowledges and accepts that from the moment of their registration on the App, Sengo begins providing its Service. Except as otherwise stated, the User may withdraw from the Service at any time.
The User is fully informed and expressly agrees that, in accordance with Article 59(1) of D. Lgs. 2005, n. 206 (Consumer Code), by accepting these General Terms and Conditions, they explicitly waive their right to withdraw within the first 14 days of registration on the App, as well as any right to refunds.
The User may stop accessing the App at any time.
The User may terminate the general applicability of these Terms—while preserving their applicability to previous activities carried out on the App—by deleting their account via the account deletion page.
The User acknowledges and agrees that these Terms include provisions and guarantees that survive withdrawal (e.g., limitations of liability, releases, indemnification obligations, warranty exclusions, protections of intellectual property rights, etc.).
The Company reserves the right, at its sole discretion, to modify the App or its services or to amend these Terms of Use, providing at least 15 days' prior notice via the App, a notification upon app updates, or an email notification. Each update to these Terms will be reflected in the “Last Updated” date in the header.
If the User continues to access or use the App after being notified of future changes and during the notice period before the changes take effect, it will be deemed that the User has accepted the amended Terms.
Should the User find such changes unacceptable, they may withdraw at any time by ceasing to use the App.
If the User rejects the modifications, the User has have the right to stop using the App, to request the closure of the User account, and to request the export of the User personal data as provided in Article 13, "Data Protection and Privacy."
If the User does not provide an explicit response within the notice period and continues to use the App, the changes will be deemed accepted.
6. User Conduct and Responsibility: Laws, Regulations, Taxes, Licenses, and Certifications *
Users must comply with all applicable laws and regulations, as well as respect intellectual property rights, privacy, and public decency standards.
Users must ensure they have the necessary rights to publish content related to Events on the App.
Publishing illegal, defamatory, violent, pornographic, or hate-inciting content is strictly prohibited. Additionally, activities such as creating fake Events, phishing, scams, or other fraudulent activities are not allowed.
Sengo provides Users with tools to create Events, explore Events created by others, and participate in chosen Events. The App offers resources to support the creation, administration, and management of Events and their related Content, as well as tools for identifying and participating in available Events and related Content (e.g., Reviews).
Sengo does not control User conduct and disclaims all liability for such conduct to the fullest extent permitted by law. However, it reserves the right to approve or remove any Event created by a Creator or any content published by a User, at its sole and absolute discretion. Users acknowledge and accept this right without reservation, having considered its implications in relation to their use of the App.
Without prejudice to the above, the Company undertakes to act diligently, within the limits set out in Article 11 below, upon receiving notices concerning Events or Content that are manifestly unlawful or in breach of these Terms.
Events are the sole responsibility of the respective Creators. Sengo does not participate in the organization, promotion, commercialization, management, coordination, sale, production, or intermediation of Events; Sengo does not sell tickets or registrations, nor does it engage in merchandising for User-created Events; Sengo does not create, organize, manage, monitor, or sponsor any Events created on the App, and disclaims any responsibility regarding their operation or execution.
When creating an Event, the Creator is solely responsible for ensuring the Event, and any associated Content (excluding Reviews by other Users), complies with all applicable laws, regulations, and standards within the EU. This includes adhering to civil, criminal, and administrative laws, particularly the provisions of the Testo Unico delle Leggi di Pubblica Sicurezza (Consolidated Text Law on Public Security) and any other applicable local regulations.
By creating an Event, the Creator explicitly declares, under their sole responsibility, that the Event complies with local regulations and that all necessary authorizations, permits, licenses, or approvals required by applicable laws have been obtained from relevant Authorities (e.g., state, regional, provincial, municipal, or other local authorities). These may include fire department inspections, health authorizations, property management permits, and compliance with Article 68 of the Testo Unico delle Leggi di Pubblica Sicurezza (Consolidated Text of Law on Public Security). The Creator also declares that, where required, all necessary communications (e.g., notifications, certified activity start declarations, approvals from the Italian Society of Authors and Publishers – SIAE) have been submitted.
When paying a SengoFee or Event Fee, the User accepts the use of Stripe’s payment processing services and authorizes the Company to employ third-party payment providers and manage refund processes where applicable.
By creating an Event, the Creator declares that the venue where the Event will take place complies with all applicable laws, rules, regulations, and ordinances and assumes sole responsibility for any violations.
The Creator further commits to ensuring that all legality requirements (e.g., licenses, permits) remain valid until the Event’s conclusion and agrees to promptly provide proof of such requirements upon the Company’s request.
Sengo does not pay taxes on behalf of Users, who are solely responsible for any taxes arising from contracts concluded through the App. Users acknowledge that certain laws, depending on circumstances such as the number of transactions conducted and the nature of the transaction, may require licenses or certifications. Users declare under their sole responsibility that they comply with all applicable obligations and absolve the Company from any liability arising from the lack of required licenses or certifications for their use of the App, Event organization, management, or transactions conducted through the App.
The definition of “Creator” incorporates all relevant aspects not explicitly stated in this clause.
7. Intellectual and Industrial Property Rights
The User acknowledges and agrees that the trademark ‘Sengo’ along with all the technical content the App is protected by copyright, trademarks, service marks, trade secrets, and other intellectual property rights and laws. It is the exclusive property of Tech.Ser S.r.l.
The technical content included in the App and made available through Sengo is the sole property of Tech.Ser S.r.l. and is protected by copyright laws. Portions of the Site Content may be provided to the Company through agreements with third parties.
The User agrees to use the App only for purposes permitted by these Terms and by any applicable local, state, provincial, national, or other laws, rules, or regulations. The User further acknowledges and agrees that by using any search functionality or auto-completion tools for addresses, they are also bound by the additional Terms of Service of Google Maps/Google Earth (including Google’s Privacy Policy).
Any rights not expressly granted in these Terms are reserved.
Without prejudice to the provisions of the Privacy Policy and the preceding article, any Content transmitted via the App by Users—whether via email or other means—for any reason will be treated as non-confidential and non-proprietary. If Users retain any rights to such communications or Content, they explicitly grant the Company and its designated licensees a non-exclusive, perpetual, worldwide license to copy, distribute, display, perform, publish, translate, adapt, modify, and/or use such material for any purpose, regardless of the form or medium (whether known or currently unknown) in which it is used.
The User accepts that their right to use the App is limited to the license explicitly granted by these Terms. Specifically, the Company grants a limited, non-exclusive, non-transferable, non-assignable, and revocable right to use the App solely for the following purposes:
a) Viewing available Events;
b) Creating and managing an Event;
c) Participating in or requesting to participate in an available Event;
d) Leaving “Reviews” as provided by the App.
The User, subject to any additional restrictions, limitations, and prohibitions outlined in these Terms or by law, agrees not to engage directly or indirectly in: • copying, modifying, reproducing, translating, localizing, transferring, or otherwise creating derivative versions of any part of the App; • performing reverse engineering, disassembling, decompiling, or otherwise attempting to discover the source code, structure, sequence, or organization of any part of the App; • renting, leasing, reselling, distributing, using the App for unauthorized commercial purposes, or otherwise exploiting it without authorization; • removing or altering any proprietary notices on the App; • engaging in activities that “interfere with” or “disrupt” the App’s service.
The User acknowledges and agrees that even if the Company grants them the right to use a subdomain within the Site for their User profile or one or more Events, such subdomains remain the exclusive property of the Company. The Company expressly reserves the right to determine the appearance, design, functionality, and all other characteristics of these subdomains.
In any case, the Creator's right to use a subdomain associated with their Event will persist only until the completion of the Event or until the Event concludes and is finalized. This includes the internal alignment of the list of Actual Participants by scanning QR codes during the Event, as managed by the Creator.
The User acknowledges and agrees that they are not entitled to perform scraping, crawling, or, in any case, use any automated means to extract data from the App or any related sites.
8. Relationships Among Users *
Sengo, Users, Creators, and Participants are independent parties, each acting in their own name and for their own purposes. These Terms do not establish any relationship of subordination, agency, representation, association, brokerage, partnership, employment, or franchising between the Company and any of the aforementioned parties.
None of the clauses contained in these Terms, Sengo policies, or any other material related to the Company can be interpreted as intending to constitute, create, establish, or otherwise recognize a corporation, agency, joint venture, or formal business entity of any kind, or to create a fiduciary relationship between the Company and any individual User.
The rights and obligations of the parties are expressly defined in this document.
The service relating to Events offered by Sengo consists exclusively in making the Platform available to Users as a technical tool to support the creation, publication, promotion, management and booking of Events, as well as the handling of payments through third-party payment service providers. The Company acts as a hosting service provider and as provider of an online intermediation service within the meaning of the applicable law, including Regulation (EU) 2022/2065. Unless explicitly stated otherwise in the description of a specific Event, the Company is not and does not act as organiser, seller, provider, broker, agent, representative or intermediary on behalf of any of the parties involved. The contract relating to an Event is entered into and performed exclusively between the relevant Creator and the Participants, and only between them do rights and obligations relating to the Event arise.The App provides Creators and Participants with a support tool for managing Events. Under no circumstances can it be considered or used as a ticketing App, and the Company cannot be classified or held liable as the organizer of Events hosted on the App. Each User assumes full responsibility for any improper or non-compliant use of the App in violation of these Terms.
Creators are solely responsible for the accuracy, legality, and compliance of the Events they publish and manage on the App.
Therefore, the Company cannot be held liable for the organization and/or execution of Events.
By way of derogation from the foregoing, the Company may, in specific cases, organise or co-organise one or more Events. In such cases, the relevant Event page shall clearly indicate that the Company acts as organiser or co-organiser and, in addition to these Terms, any specific conditions made available to the User at the time of booking such Events shall apply. The qualification of the Company as organiser or co-organiser in relation to a specific Event shall in no way entail that the Company acts as organiser or seller in respect of other Events published on the Platform.
If a User creates an Event in the course of professional activity, the service offered by Sengo consists solely of publishing the Event on the App and managing Participants’s participation.
Sengo does not act as a customer recruiter for professionals (e.g., certified instructors of any sports discipline) nor as a "seller," "organizer," or "professional" of package tours as defined under Article 33(1)(h), (i), and (l) of the Italian Tourism Code. Furthermore, it does not act as a seller, buyer, representative, agent, or broker on behalf of any party involved.
The User acknowledges and accepts that Sengo is merely an App through which Users can process transactions and payments through the service provided by Stripe. Even when facilitating the commercialization of a profit-oriented Event, Sengo has no role in the relationship between the Participant and the Creator and holds no ownership or involvement in the Event proposed by the Creator.
9. Independence and Compliance of Professional Operators (Creators) *
Users who intend to use the App in the exercise of their professional activities declare and warrant that they possess all necessary authorizations, licenses, and qualifications required to perform their activities. They also confirm they have obtained suitable professional liability insurance with coverage sufficient to address any damages that may arise from the provision or performance of the Event. Such Users agree to produce appropriate certification upon the Company’s request.
Sengo advises all Participants to obtain adequate insurance coverage to mitigate risks associated with participating in an Event. Users expressly agree to secure proper coverage before participating in any activities classified as “risky” or any activities involving known and/or foreseeable risks.
It is understood that conducting Events under reasonably safe conditions does not exempt the Creator from adhering to basic prudence rules, particularly—but not exclusively—regarding sports and/or “risky” activities. Creators expressly commit to securing proper insurance coverage before creating such Events.
In any event, and without prejudice to Article 1229 of the Italian Civil Code and to any mandatory provisions on consumer protection, the User acknowledges that participation in Events may entail inherent risks connected with the nature of the activities carried out and undertakes to take all reasonable precautions in relation to his or her personal conditions and to the type of Event. Such assumption of risk shall in no case entail a waiver by the User of any mandatory rights provided by law, nor the exclusion of the Company’s liability for damage directly caused by the Company’s wilful misconduct or gross negligence.10. User and Third-Party Content
All Content published on the App, transmitted through it, or accessible via links from the App is the sole responsibility of the User from whom such Content originates.
The User is solely responsible for any Content published, direct messages or emails sent, or any material made available through the App.
The User acknowledges and agrees that the Company does not monitor Content made available on the App and is not responsible for such Content. By using the App, the User may encounter offensive, indecent, inaccurate, illegal, or misleading Content, over which the Company has no control. The User waives any claims against the Company regarding offensive or potentially offensive Content. However, the Company reserves the right to remove reported Content for its own protection and to take appropriate measures against the author of such Content.
The App may contain links to third-party websites or resources. In such cases, the Company is not responsible for:
The User acknowledges that links to external websites or resources do not imply any endorsement or affiliation between Sengo or the Company and the linked resource, unless explicitly stated in the domain name or if the link redirects to the App: websites, resources, or Content, products, or services available on external websites or resources, even if displayed within the context of the App, are not in any way associated with the App and/or the Company.
The User assumes full responsibility and all risks associated with their use of such websites, resources, Content, products, or services available through them. The Company is not responsible for the privacy policies or practices of other websites. When a User clicks on a link that directs them to another site or app, the User is solely responsible for reviewing the privacy policies of that site or app and for any use of their Personal Data the site may do.
The User declares that they fully and lawfully own all rights related to the Content they publish on the App (including but not limited to copyright, image rights, personality rights, trademark rights, privacy rights, and portrait rights). The User indemnifies and holds the Company harmless from any claims or damages arising from a lack of such rights.
If the User is not the full owner of the rights to the Content they publish, they expressly declare that they have obtained authorization from the rightful owners to use the Content. The User is therefore fully entitled to grant Sengo the rights to use the Content as outlined in these Terms and provides a broad guarantee against any claims arising from insufficient authorizations.
The User agrees not to publish any Content if such Content or its use:
The User guarantees the high quality of the Content they publish and its suitability for its intended purpose.
11. Content Moderation and Management
The Company reserves the right to monitor and moderate content published by Users, as well as content related to Events, removing those that violate the Terms and Conditions or applicable laws.
The App may remove content and suspend or delete accounts in the event of violations.
Sengo put effort into achieving the highest possible degree of transparency.
Although Sengo cares about the social integrity of its community, the User acknowledges that the Company cannot verify— either in advance or posteriorly —the Content provided by Users regarding another User, an Event, a Creator, or a Participant; if a Creator or Participant believes that content published by another User is offensive to them or the community, they are encouraged to report it immediately to the Company by using the “Report” function available in the Application and/or by emailing reclami@sengo.it.
Users may also report any content they consider illegal or harmful on the App by contacting the same address.
In such cases, Sengo will notify the User in question of the report within five business days and in any event without undue delay, inviting them to provide their comments by emailing reclami@sengo.it.
Within the same time frame, Company will assess the reported Content’s offensiveness and determine whether to take action. Possible measures, at the Company’s sole discretion, may include removing the Content, suspending the User’s account, and/or deleting it entirely.
The Company will provide appropriate feedback to both the reporter and the User whose Content was reported, offering clear explanations for each moderation decision.
Users can contest the Company’s decisions by sending a communication to reclami@sengo.it. The Company will respond with adequate feedback within five business days. If the User is unsatisfied with the response or if the dispute cannot be resolved internally, they may appeal to an independent mediation service, as provided by applicable regulations and outlined in Article 23.
If a User believes their rights, including intellectual or industrial property rights, have been violated by another User’s publication on the App or in connection with an Event, without prejudice to the exclusion of the Company's liability to the fullest extent permitted by law, they should notify Tech.Ser S.r.l. at reclami@sengo.it within 48 hours of discovering the violation.
To enable appropriate action by the Company, the notification must include the following details:
• the claimant’s full identification (name and surname);
• a physical or electronic signature of the person authorized to act on behalf of the rights holder;
• the specific right allegedly infringed;
• any information reasonably sufficient to allow the Company to contact the claimant, including an address, phone number, and email address;
• a clear identification of the alleged violation, along with any information reasonably sufficient to allow Sengo to conduct a preliminary assessment;
• a declaration stating that the information provided in the notification is accurate and, under penalty of perjury, that the claimant is authorized to act on behalf of the rights holder.
The User agrees that the Company, without prejudice to its broader powers under these Terms, may immediately remove the disputed material from the App in cases of intellectual or industrial property rights violations, without incurring any liability to Users or third parties.
The Company fully cooperates with competent authorities in cases of reports of illegal content. If a content is reported to violate the law, the Company will promptly remove the offending content and notify the User involved, explaining the reasons for its removal.
In disputes between Users regarding intellectual property or other rights, the Company remains uninvolved and encourages the parties to resolve the issue directly, just providing the option to use its mediation service to facilitate an amicable resolution.
The Company will publish periodic reports, at least annually, including key metrics such as the number of content removals, the number of reports received, and average response times. These reports will be accessible to all Users in the "Transparency" section of the App’s website, ensuring maximum transparency regarding moderation and complaint management activities.
12. Advertising and Sponsored Content
All advertising content displayed on the App is clearly identified as such, ensuring that Users can easily distinguish between sponsored content and organic content.
The App may use algorithms to personalize the content and advertisements shown to Users. Users will have the option to disable content and advertisement personalization through their account settings.
The personalization algorithms of the App may analyse Users’ interactions with the App, using data such as declared preferences, interactions with content, and search history to propose tailored content and advertisements. Users can manage personalization settings or completely disable this functionality through the "Settings" section of their account.
13. Data Protection and Privacy
Sengo is committed to protect the personal data provided by Users or otherwise collected through the App, as detailed in the Privacy Policy.
Sengo may use cookies, scripts, and other technologies to collect real-time information about User interactions with the App (e.g., IP address, browsing behaviour, page visits, clicks, cursor movements, and searches performed on the App).
The above Information are collected to evaluate how Users use the App.
The Cookie Policy provides detailed information on the use of cookies and similar technologies by the App; Users can review the App's cookie usage at this link https://www.iubenda.com/privacy-policy/30586838/cookie-policy and update their preferences at any time on the https://www.sengo.it/.
Users acknowledge that they have reviewed the Privacy Policy, available at this link https://www.iubenda.com/privacy-policy/30586838 and through the dedicated section of the App, in its current version; this Policy governs the collection and use of Users’ Personal Data by the Company.
The Company confirms that any processing of personal data arising from the execution of these Terms will be conducted solely for purposes related to such execution or other purposes for which the User has given explicit and unequivocal consent, in compliance with D.Lgs. 196/2003 and subsequent amendments, D.Lgs. 101/2018, and EU Reg. 679/2016.
The User acknowledges being informed about:
a) the purposes and methods of data processing;
b) the mandatory or optional nature of providing data;
c) the consequences of refusing to provide data;
d) the entities or categories of entities to whom the data may be communicated and the scope of its dissemination;
e) their rights to access, rectify, erase, restrict processing, and data portability;
f) the name, surname, and address of the data controller.
In compliance with the GDPR, the App collects personal data solely for legitimate purposes, such as providing services and ensuring the App’s security.
Users explicitly consent to data processing, particularly for marketing purposes.
Users can manage content and advertisement personalization settings through the "Settings" section of their account. The App may use algorithms to personalize the User experience based on collected data, such as declared preferences, interactions with content, and searches performed. Users can disable personalization entirely or adjust the level of personalization as desired.
Users' personal data will not be shared with third parties without consent, and any international data transfers will comply with GDPR requirements.
Users have the right to access their personal data and request corrections.
Users may request the deletion of their personal data at any time.
The User acknowledges that The Company may be required to transmit personal data if requested by competent authorities, as provided under Article 8 of the Digital Services Act (DSA).
Data collected for moderation or legal compliance purposes will only be processed for these specific purposes.
In the event of personal data transfers to countries outside the European Union, the App ensures that such transfers are conducted in accordance with standard contractual clauses approved by the European Commission or other equivalent safeguards, as outlined in the GDPR.
For any matters not expressly addressed in these Terms, including International Data Transfers and Algorithm Transparency, refer to the Privacy Policy and the Cookie Policy, which form an integral and substantial part of these Terms.
14. Rights and Duties of Users
Creators have the right to create and manage Events in compliance with these Terms and Conditions.
Creators may, through the Platform, access only such data of Participants as are strictly necessary for the management of the relevant Event and for the fulfilment of their own legal obligations (for example, name, surname, contact details and data necessary for invoicing), in accordance with the Privacy Policy.Participants do not have access to the full personal data of other Participants to Events and may only view, within the Application, limited information (for example, first name and initial of the surname or username) strictly necessary for the operation of any social or interaction features of the Platform.
For Events created by Professional Creators, the relevant Event page shall clearly display, before booking, the essential identification details of the Professional Creator (such as at least business name or first and last name, address and contact details and, where applicable, VAT number or other registration number), so that Participants can identify the professional offering the Event, without prejudice to the provisions of the Privacy Policy.
The Company may disclose Users’ data to competent authorities or to other third parties entitled to receive such data where this is required by law or necessary to establish, exercise or defend a legal claim, as better described in the Privacy Policy.
Creators are responsible for the legal compliance of the Events they create, including obtaining any required permits and authorizations.
Creators must ensure that the information provided about Events is accurate and not misleading.
Creators must ensure that the Event they create actually takes place.
Participants have the right to register for and attend Events, without prejudice to the approval where required, in accordance with these Terms and Conditions as well as the specific terms of the Event.
Participants must behave in accordance with good conduct standards during Events, respecting both Creators and other Participants.
Participants are required to pay the Event Fee, the SengoFee, and any Stripe payment processing fees, where applicable, in accordance with the terms specified at the time of the Participation Request for the Event.
Users have the right to request a refund as detailed in the relevant sections of these Terms.
15. Exclusions and Limitations of Liability *
The User acknowledges that the use of the Platform and the Application is entirely at his or her own risk, within the limits set out in these Terms and in the mandatory provisions of the applicable law. The Application is provided on an “as is” and “as available” basis, without any warranties other than those expressly provided by law or in these Terms.
To the maximum extent permitted by the applicable law and without prejudice to Article 1229 of the Italian Civil Code and to any mandatory provisions on consumer protection, the Company excludes any express or implied warranties in relation to the Platform, including, by way of example, implied warranties of merchantability, fitness for a particular purpose, non-infringement, continuity, absence of errors and security. Within the same limits, the Company does not warrant that the Platform will meet the User’s requirements, that its operation will be uninterrupted, timely, secure or error-free, or that the results obtained from the use of the Platform will be accurate or reliable.
The Company has no obligation to organise, manage or monitor the Events created by Users and does not guarantee, to the extent set out in paragraph 15.2 above:
(a) the quality, safety, success, accuracy or lawfulness of any Event or of any Content of the Application associated with an Event, which remain under the sole responsibility of the relevant Creator;
(b) the accuracy, completeness or updating of any information provided by Users (including Reviews and personal information shared with Creators in connection with Events);
(c) the ability of any User to complete a transaction or to fulfil the obligations undertaken towards other Users.
The User acknowledges that participation in Events may entail inherent risks connected with the nature of the activities carried out (for example, sports activities, outdoor activities, use of equipment, etc.) and undertakes to take all reasonable precautions in relation to his or her personal conditions and to the type of Event. Such assumption of risk shall not entail any waiver by the User of mandatory rights granted by law, nor shall it exclude or limit the Company’s liability for damage directly caused by the Company’s wilful misconduct or gross negligence.
To the maximum extent permitted by the applicable law, the Company shall in no event be liable to the User or to any third party for:
(a) any indirect, consequential, incidental, special or punitive damages, or for any loss of profit, loss of revenue, loss of business, loss of opportunity or loss of goodwill, however caused;
(b) any damages arising out of or in connection with contracts or social contacts entered into between Users or between the User and third parties, including in connection with the creation, organisation, management, cancellation or failure to take place of Events;
(c) any damages arising out of or in connection with the use or inability to use the Platform, including interruptions, suspensions, malfunctions or defects of the Application that are not attributable to the Company’s wilful misconduct or gross negligence.
Nothing in these Terms shall exclude or limit the Company’s liability for death or personal injury caused by its wilful misconduct or gross negligence, nor any liability that cannot be excluded or limited under the applicable law, including any mandatory provisions on consumer protection.
The exclusions and limitations of liability set out in this Article 15 shall apply irrespective of the legal basis of the claim (whether contractual, tortious or otherwise) and even where the Company has been informed of the possibility of such damages, without prejudice to any mandatory provisions of the applicable law in favour of Consumers.16. Indemnification *
The User agrees to release, defend, indemnify, and hold harmless the Company and its officers, directors, agents, payment processing partners, suppliers, other partners, employees, and independent consultants from any compensable economic and non-economic damages, including those recognized under Italian Supreme Court judgments no. 26972, 26973, 26974, and 26975 dated November 11, 2008, as well as any conceivable damages, losses, liabilities, costs, and expenses of any kind and nature, known or unknown. These obligations arise from any disputes between the User and third parties (including other Users) related to the use of the App and, specifically but not limited, in connection with or as a result of:
A. a violation of these Terms and Conditions;
B. unauthorized use of the App;
C. lack of required licenses, including intellectual property rights;
D. interactions between Users, including any Reviews provided or received by the User and any Content created, transmitted, copied, sent, or made available by the User;
E. violations of any applicable laws, rules, or regulations at the local, state, provincial, national, or other levels, or violations of privacy or personality rights of any third party;
F. any matter related to an Event created by the User or Content published on the App;
G. requests for a service;
H. any other harmful conduct related to the App or any damages that may directly or indirectly involve the aforementioned parties, or any claims that Content published by the User on the App caused harm to third parties.
The User acknowledges and accepts that the Company reserves the right, at its sole discretion, to organize the defense and assume control of any matter for which the User is obligated to indemnify the Company. The Company may select legal counsel of its choosing to defend against all claims, lawsuits, or other legal actions seeking compensation for damages made by or against the User. The User, bearing the indemnity obligation described above, waives any objections and agrees to cooperate fully with the Company in defending such claims.
17. Creation of an Event and Financial Terms
When publishing an Event, the Creator provides all necessary information on the App, detailing the characteristics and any ancillary services offered, including the date, time, type of event, maximum number of participants, minimum number of participants, Event Fee, and any other relevant information.
Subject to the operational possibilities provided by the App—specifically regarding the Creator's potential need to postpone the Event—it is strictly prohibited for the Creator to reserve the right to modify or supplement the characteristics, details, and description of the Event outside the cases allowed under these Terms and Conditions.
18. Participation in an Event
The App provides access to Events created by other Users, along with detailed information about each Event as supplied by the respective Creator.
Users who wish to join a Creator's Event participate by Booking or submit a Participation Request, or accept the invite for the Event via the App.
Booking is completed when requested, while the Participation Request is confirmed by the App, subjected to Creator’s approval. Any of those requests is sent after the User has finalized the check-out process.
For Paid Events requiring Approval, If the Creator declines the Participation Request or fails to respond within the timeframe specified by the App, the User will automatically be refunded the SengoFee and any Event Fee that may have been "frozen" by the Company.
If the Creator does not respond within the required timeframe, Users who have submitted a Participation Request may resubmit their request within the App's pre-established timeframe before the Event begins.
Users may book their participation up to one hour before the Event’s start time for Events that do not require Creator’s approval and request to participate in an Event up to three hours before its start time when participation is subject to Creator’s approval.
The Creator reserves the right to decline Participation Requests from one or more Users. In such cases, the Users are entitled to a refund of any costs incurred during the Participation Request process.
Users acknowledge and accept that Sengo reserves the right to cancel Participation Requests, even if already confirmed, as well as Events that it deems to contravene applicable laws, these Terms and Conditions, or other Platform regulations. Similarly, Sengo may suspend Accounts responsible for such violations. Participants with confirmed Participation Requests are entitled to refunds unless the Participation Request itself constitutes a violation warranting action.
19. Service Fees (SengoFee) and Pro Plans
The Company charges a fee for the creation of Events that have actually taken place and for participation in Paid Events; such fee constitutes the SengoFee.
The SengoFee encompasses and remunerates the service costs and is comprised of a fixed portion and a variable component, scaled on the Creator’s side to the number of Actual Participants and on the Participant’s side to the Event Fee; it is either required by the Application for participation in a Paid Event or withheld by the Application for each Paid Event that is created and actually held.
To create a Paid Event, the Creator is required to pay a SengoFee, composed of two fixed fees: the first, of €3.50, intended to remunerate the technical cost of creating the Event, and the second, of €0.30 per Actual Participant, intended to remunerate the technical cost of each individual participation, expressed as a fixed fee scaled to the number of Actual Participants.
To participate in a Paid Event, payment of a SengoFee is required, which is composed of two fees—a fixed fee and a variable fee; the fixed fee, of €0.30, is intended to remunerate the technical cost of participation in the Event, and the variable fee, equal to 2% of the Event Fee (excluding taxes), is intended to remunerate the Company for having enabled the User, as a mere notifier, the possibility to participate in the Event.
The SengoFee must be paid by the Creator for each Paid Event created that has had at least one Actual Participant or in case the Creator does not cancel an Event which already has Participants 24 hours before its starting time. Sengo uses the payment service processed by Stripe; the SengoFee, where possible, will be withheld from the Creator’s available balance in the Stripe environment. If the Creator does not have an available balance sufficient to cover the SengoFee, the corresponding amount will be retained as a partial balance of the SengoFee due, and the Creator will receive, via Stripe Invoicing, a payment request for the portion of the SengoFee that remains unpaid, with an additional fee applied by Stripe. As long as Stripe’s payment system fails to process the payment request for the outstanding SengoFee, the Creator’s account will be blocked and the User will be unable to create or participate in new events, without prejudice to previously created Events.
The SengoFee is intended to represent the service charges required by the Company to provide the Application and serves to cover the costs incurred by the Company, or to indemnify it against any fees due to third parties; in some cases, it may include an element of profit and in others an element of loss.
The User declares to have been duly informed and accepts that the Company does not have—and could not have—control over any fees applied by the bank and/or by the company issuing the User’s credit card, as well as by Stripe, and it cannot disclose such conditions.
The use of Sengo is free, but Users have the option to subscribe to one of the Pro Plans made available on the Application under the price and validity conditions indicated at the time of subscription and upon simultaneous payment of the Subscription Fee.
The Company shall issue an invoice with respect to the SengoFee charged to the User who have made a prior request for it before the Event starts, and a fiscal receipt for those who have not requested an invoice.
Through the account menu you can set up standard billing, while in the menu for each Event you can request an invoice for that Event.
The possible invoicing of the amount corresponding to the Event Fee for participation remains the responsibility of the Creators, in accordance with the applicable tax regulations.
User invoicing will be carried out based on the data provided via the dedicated button available on the event details page.
20. Payments
Sengo provides Participants and Creators with a third-party service through which the Participant may proceed with the payment of the amount due as EventFee and/or SengoFee, and the Creator may receive the amount due for a Paid Event that has been created and actually held, and pay the SengoFee due for creating the same Event.
Sengo does not act as an official seller or payment service provider but merely provides access to the App and to maintain it.
Payments made via the App constitute, in all cases, a full or partial payment by the User for the Event Fee, SengoFee, or subscription to a Pro Plan. Such payments cannot be disputed or reclaimed by the User.
The SengoFee owed by the Creator is deemed payable 2 hours after the scheduled ending time of the Event; payment for Pro Plan Subscriptions is processed upon subscription check-out; payments of the Event Fees and SengoFees for Participants become 24 hours before the scheduled starting time of the Event.
If a Participant neither cancels their participation nor attends the Event, the Event Fee will still be charged, even if the Creator does not scan the QR code provided by the Participant, except for Fraudulent Event.
Payments are made via credit or debit card through Stripe, ensuring confidentiality, security, and transaction efficiency. Payment details are entered directly into Stripe’s SSL-secured server. To access this service, Users must accept Stripe’s general terms and conditions, which can be reviewed via the provided links.
Payment processing services for Users on Sengo are provided by Stripe and are subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service (collectively, the “Stripe Services Agreement”). By agreeing to these terms or continuing to operate as a Creator or Participants on Sengo, you agree to be bound by the Stripe Services Agreement, as the same may be modified by Stripe from time to time. As a condition of Sengo enabling payment processing services through Stripe, you agree to provide Sengo accurate and complete information about you and your business, and you authorize Sengo share it and transaction information related to your use of the payment processing services provided by Stripe.
The Company disclaims any liability for damages Users may incur while using Stripe’s services.
The Company reserves the right to adjust the SengoFee amount or Pro Plan costs displayed on the App. These adjustments may include case-by-case changes, promotional offers, or temporary pricing strategies.
The company is not responsible for issuing invoices for Event Fees paid by Participants to Creators. The responsibility for providing accounting or tax documentation, when required, lies with the obligated party under applicable laws. If not provided during the Event, such documentation must be issued directly by the responsible party.
The Company is in no way obligated to verify the existence of the requirements, conditions, and deadlines under which it is necessary to issue accounting and/or tax documentation of any type and nature to the Participants.
For the issuance and transmission of fiscal and accounting documentation (including but not limited to receipts, invoices, and any other equivalent documents, regardless of their designation), only the data provided by the Participant at the time of registration or otherwise available in the User's invoicing profile on the App will be used. The User undertakes to provide correct, valid, and up-to-date information and guarantees that no incorrect or false information has been or will be provided. In any case, the Company shall not be held liable for any inaccuracies or falsities, whether unintentional, negligent, or wilful, in the information provided by the Users, who agree to indemnify and hold the Company harmless from any damages and/or liabilities arising, directly or indirectly, from the use of data that prove to be incorrect or false.
The Company advises Users not to make any payments outside those provided for in these Terms and disclaims any liability concerning payment requests made outside the application or payments made through methods not outlined in these Terms. Users commit to reporting to the Company any payment requests received outside the App by other Users, so that the Company may adopt the most appropriate moderation measures.
The balance for each Event is accounted to Stripe after scanning the QR Code that generated it. The Event Creator can request the credit of the available Stripe balance to their IBAN after 7 business days from the credit being accounted in Stripe. To withdraw the balance, the creator must have entered a valid IBAN in the relevant section of their account.
21. Payments flow and Penalties *
Users acknowledge and accept that although all transactions occur between the Creator and their Participants, Sengo manages payments flow as specified in this Clause to prevent disputes and ensure the App's proper functioning.
Users are informed and accept that, for any other circumstances where they believe they are entitled to a refund or compensation related to an Event, they must address their requests directly to the Creator.
Creators accept and acknowledge that the applicable procedure to verify and validate Participants' attendance must always be followed, and they commit to perform the Event Check-in using the Sengo app.
Users acknowledge and accept that the Company is not responsible for any damages or expenses resulting from the Creators’ failure to follow these procedures. Creators bear sole responsibility for validating attendance through QR code scanning.
The User declares to be aware and accepts that under no circumstances shall the Company be held liable for damages and/or expenses arising from fraud related to participation credentials for an Event and/or the transfer of the QR code for accessing the Event to third parties. The responsibility for verifying the correspondence between the User's identity and that of the individual presenting the relevant QR code shall rest entirely with the Creator.
Without prejudice to Sengo's non-involvement in the relationships established on the App between Participants and Creators, if a Participant cannot attend an Event, they may:
a) cancel their participation more than 24 hours before the scheduled start of the Event and receive a refund of the EventFee and the SengoFee. The Company reserves the right to retain a portion of the SengoFee to cover refund management costs.
b) cancel their participation in the Event less than 24 hours before its scheduled start and receive a refund of 50% of the EventFee, 50% of the SengoFee and 50% of the Stripe Fee. The Company reserves the right to charge an amount to cover the refund processing costs.
If the Participant fails to cancel their participation and does not attend the Event, they will not be entitled to any refund; repeated failure to do so may result in sanctions (warning, temporary ban, or permanent ban).
Users declare that they understand and accept that no refund is due and that any refund provided by this Terms shall be considered as a mere management for processing the refunds provided under these Terms and Conditions, which expressly accepts.
In any case, requests for refunds beyond the terms provided by these Terms are not eligible.
If the Creator refuses a Participation Request, cancels an Event, or fails to scan the QR codes of attending Participants, Sengo will refund the amounts paid while Booking or contextually the Participation Request, including the SengoFee.
If a Creator, for any reason, cannot host the Event, they may:
a) cancel the Event at least 24 hours before its scheduled start.
b) cancel the Event within the 24 hours preceding its scheduled start; in this case, the SengoFee due for the creation of the Event will be charged to the payment method provided by the User. If, for any technical or practical reason, it is not possible to process a direct charge, the Company will issue an invoice for the amounts owed by the Creator, reserving the right, in case of non-payment, to recover the amounts due with the addition of further costs to be borne by the Creator. The Company also reserves the right to take additional moderation measures, such as the suspension and/or banning of the User, in cases of repeated or particularly serious conduct, considering the Event Fee and the number of Participants.
Should the Event fail to take place due to reasons attributable to the Creator, such as cancellation, or in any case where the Creator has not completed the process of acquiring the QR codes of the Participants for the Event—except in cases where the Participants themselves failed to show up—Sengo reserves the right to refund the Users the amounts paid at the time of the Booking or Participation Request, including the SengoFee, without the Creator being entitled to claim any amount. This is due to the lack of evidence that the Event was actually held and/or that the Participants attended.
If the Creator fails to cancel an Event that, for any reason, did not subsequently take place and/or where the Creator did not acquire the QR codes of the respective Participants, Sengo reserves the right to implement measures such as warnings and/or temporary ban. Repeated instances of such behaviour may result in permanent ban and/or account suspension.
Each Creator acknowledges and accepts that if they fail to cancel an Event within 24 hours of its scheduled start time, they will be held responsible for its execution. If, following reports, it is determined that an Event did not actually take place, the App may impose a financial penalty to cover the costs and administrative efforts related to managing refunds. This penalty will be charged to the payment method provided by the User. The penalty for failing to cancel a GhostEvent is €10.00. The Company reserves the right to take additional moderation measures, such as account suspension and/or ban, depending on the severity and significance of the failure to cancel, considering the EventFee and the number of Participants. If, for any technical or practical reason, it is not possible to charge the penalty directly, the Company will issue an invoice for the amount owed by the Creator and, in case of non-payment, reserves the right to pursue recovery actions, including additional charges, against the sanctioned User.
Refunds will be processed via the payment method used.
Penalties will be charged to the User's payment method or invoiced if direct debit is not feasible.
A User entitled to one of the refunds provided under this Article, in cases where the refund has not already been processed autonomously by Sengo, may request it through a specific and explicit written communication sent via email to pagamenti@sengo.it. The request must be submitted exclusively from the email address associated with the creation of the User Account and must specify the Event for which the refund is being requested.
The request must include: • bank details (IBAN) for the refund; • account holder’s name; • the email address associated with the User’s App account.
Once the refund has been processed, Sengo will notify its completion by sending a notice to the email address used for the refund request. It should be noted that refund processing times adhere to the standard timelines of the banking network employed and are not determined by the App or the Company.
The refund request may only be submitted through the User Account used to book the Event for which the refund is being requested, thereby excluding third parties from initiating refund requests on behalf of other Users using the aforementioned procedure. Any request that does not comply with the criteria described above will not be considered and will be deemed as not submitted.
In any case, the refundable amount cannot exceed a sum equal to the Event Fee (and the SengoFee, in the case of a User awaiting Approval) already paid by the Participant.
22. Dispute Resolution
Users who are dissatisfied with the procedures outlined in the “Moderation and Content Management” section may seek an amicable solution through mediation by the Forensic Mediation Body of the Rome Bar Association (Organismo di mediazione forense dell’Ordine degli Avvocati di Roma).
23. Jurisdiction *
These Terms of Use are governed and interpreted in accordance with EU legislation and the laws of the Italian Republic.
Any disputes regarding the validity, interpretation, or enforcement of these Terms will fall under the exclusive jurisdiction of the Court of Rome, without prejudice to any mandatory legal provisions.
24. Assignment of Rights and Obligations
Users agree that the rights and obligations set forth in these Terms of Use, as well as the documents incorporated by reference, may be freely and lawfully assigned by the Company to third parties in the event of a merger, acquisition, business or asset transfer, or any other event resulting in a change of control of the Company, including as defined by art. 2359 n. 1 of the Italian Civil Code.
25. Final Provisions
Through the App, Users agree to comply with all national and international laws and regulations currently in force concerning the use of Sengo services and activities performed on the App. No waivers to these Terms of Use will be granted without written authorization and the signing of a new agreement between the Company and the User.
All communications to Users will be sent to the email address provided during App registration. Messages and notifications are deemed received 24 hours after the email is sent unless a notification indicates that the email address is invalid or non-functional.